Shipping Policy

Last updated: 30 July 2026

This Shipping Policy applies to physical products purchased from

thecuckoolibrary.com
.

Digital printables and downloadable products are delivered electronically
and are not physically shipped.

1. Shipping locations

We currently ship physical orders only within India.

International shipping is not available at this time.

2. Order processing

Physical orders are generally processed within
2–5 business days after successful payment.

Business days exclude Sundays and public holidays.

During launches, promotions, festive periods or periods of high order
volume, processing may take longer.

3. Estimated delivery time

After dispatch, delivery generally takes approximately:

• 3–7 business days for major cities
• 5–10 business days for other locations
• Additional time for remote or limited-service locations

These timelines are estimates and not guaranteed delivery dates.

4. Shipping charges

Shipping charges, where applicable, will be displayed at checkout before
payment.

We may occasionally offer free shipping or promotional shipping rates.
Such offers may be subject to minimum purchase values, selected products,
locations or promotional periods.

5. Order tracking

Where tracking is available, tracking details will be sent by email, SMS
or another contact method provided during checkout.

Tracking information may take up to 24–48 hours after dispatch to become
active.

6. Delivery address

Customers are responsible for providing a complete and accurate delivery
address, including:

• Recipient’s name
• House or building details
• Street and locality
• City
• State
• PIN code
• Active mobile number

We are not responsible for delays or failed delivery caused by incomplete
or incorrect address information.

Contact us immediately if an address correction is needed. Address
changes may not be possible after dispatch.

7. Failed delivery

If delivery fails because:

• The address is incorrect or incomplete
• The recipient is unavailable after repeated attempts
• The recipient refuses delivery
• The customer cannot be contacted

The package may be returned to us.

Any reshipping charge may need to be paid by the customer before the
order is sent again.

Original shipping charges may not be refundable where the failed delivery
resulted from incorrect customer information or refusal to accept the
package.

8. Delayed orders

Delivery may be delayed due to:

• Courier-network disruption
• Public holidays
• Weather conditions
• Natural events
• Strikes
• Government restrictions
• Remote-area limitations
• Other circumstances outside our reasonable control

Please contact us if the tracking information has not changed for an
unusually long period.

9. Lost packages

If a package appears to be lost in transit, contact us at

thecuckoolibrary@gmail.com

with your order number.

We will raise an enquiry with the courier partner. A replacement or
refund will be considered after the courier confirms that the shipment is
lost or undeliverable.

10. Damaged packages

If the outer package appears severely damaged, take photographs before
opening it.

For a damaged product, follow the reporting process described in our

Return and Refund Policy
.

11. Digital delivery

Digital printables and downloads may be delivered through:

• A download link displayed after payment
• A link sent to the customer’s email address
• Access through the customer’s website account
• Another electronic delivery method described on the product page

Customers must provide a valid email address and check spam or promotions
folders if the download email is not visible.

12. Contact us

For shipping assistance, contact: