Privacy Policy

Last updated: 30 July 2026

The Cuckoo Library, an imprint of BSK Global Enterprises, respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it and the choices available to you when you visit thecuckoolibrary.com , place an order, download a product or contact us.

1. Information we collect

We may collect the following information:

• Your name
• Email address
• Mobile number
• Billing and delivery address
• Order and transaction details
• Products purchased or downloaded
• Messages, enquiries and customer-support communication
• Technical information such as browser type, device type, IP address and website usage information
• Marketing preferences, where you choose to receive updates from us

2. Payment information

Payments are processed through third-party payment gateway providers.

The Cuckoo Library does not directly store your complete debit card, credit card, UPI PIN, banking password or other confidential payment authentication details.

Payment gateway providers process your information according to their own privacy policies and security practices.

3. How we use your information

We may use your information to:

• Process and confirm orders
• Deliver physical books
• Provide access to digital printables and downloads
• Send order confirmations, invoices and delivery updates
• Respond to enquiries or complaints
• Process cancellations, replacements or refunds
• Prevent fraudulent or unauthorised transactions
• Improve our website, products and customer experience
• Maintain business, tax and transaction records
• Send promotional communication where you have agreed to receive it

You may unsubscribe from promotional emails at any time.

4. Sharing of information

We may share relevant information with trusted service providers where necessary, including:

• Payment gateway providers
• Courier and delivery partners
• Website-hosting providers
• Email and communication service providers
• Accounting, legal or regulatory advisers
• Government authorities where disclosure is required by applicable law

We do not sell or rent customers’ personal information to advertisers or unrelated third parties.

5. Cookies

Our website may use cookies and similar technologies to remember preferences, understand website usage, improve performance and support essential website functions.

You may control cookies through your browser settings. Disabling certain cookies may affect some website functions.

6. Digital downloads

When you purchase or access a digital product, we may record information such as the product purchased, purchase date, download status and account or email used for access.

This information may be used to provide download access, resolve technical issues and prevent unauthorised distribution.

7. Children’s privacy

Our books and educational materials are created for children, but purchases and website transactions must be completed by a parent, guardian or other responsible adult.

We do not knowingly request personal information directly from children. Parents or guardians may contact us if they believe a child has shared personal information through the website.

8. Data retention

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide customer support
• Maintain transaction and accounting records
• Meet legal or regulatory requirements
• Resolve disputes
• Prevent fraud or misuse

9. Data security

We take reasonable administrative and technical measures to protect personal information.

However, no internet transmission, payment system or electronic storage method can be guaranteed to be completely secure.

10. Your choices

You may contact us to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent for promotional communication
• Raise a privacy-related complaint

Certain transaction records may need to be retained for legal, accounting or fraud-prevention purposes.

11. Third-party links

Our website may include links to social-media platforms, payment providers, courier websites or other third-party services.

We are not responsible for the privacy practices, content or security of external websites.

12. Changes to this policy

We may update this Privacy Policy when our services, business practices or legal requirements change.

The revised policy will be posted on this page with an updated date.

13. Contact us

For questions about this Privacy Policy, contact: